The Aftermath of CLM Implementation: A Journey of Continuous Improvement
Join us for an in-depth exploration of a real company's post-implementation journey with their Contract Lifecycle Management (CLM) system. This discussion session between the key project stakeholders and DWF’s Legal Ops & Tech Consulting team will explore how change requests were managed and incidents resolved when users began engaging with the tool and encountered unforeseen challenges that were not identified during the User Acceptance Testing stages or prior to go-live. Learn about the collaboration between the client's legal operations team and project team with DWF’s CLM design lead and helpdesk team, which facilitated the configuration of additional templates, automation of processes beyond the initial scope, and comprehensive post-hyper care support. This session will also present valuable lessons learned, such as the removal and re-scoping of complex processes in response to unexpected changes, which were subsequently treated as separate subprojects. The segment will underscore the concept that a CLM project is a continually evolving entity, persistently adapting to new regulatory demands and opportunities for enhancement. This session will highlight how the client's adaptability and commitment to continuous improvement have driven their success within this dynamic landscape. Do not miss the opportunity to gain insights that could revolutionize your approach to CLM projects and beyond!
About
Meghana Shettytalavlikar
As Vice President of Legal Operations, Technology and Consulting, Meghana helps bridge the gap between legal professionals by implementing legal processes, streamlining project management and making their departments more efficient.
Meghana works directly with legal departments from consultation through delivery. She serves as a consultant to identify gaps and bottlenecks in systems, develops process design and continuous improvement policies and guides stakeholders through legal tech implementation, post-implementation and change management support. She is a trusted partner for any general counsel looking to improve their legal department’s functionality.
Meghana is passionate about being a problem-solver and using innovative measures to solve complex legal issues. She particularly enjoys working with global clients to discover how old-fashioned legal work can be done in an inventive way.
Prior to DWF, Meghana served as Deputy General Manager - Legal Operations at Tata Communications. There she excelled in workflow automation and continuous improvement implementation, AI-based review contract review and automation based compliance management. As a Senior Manager at EY, she worked directly with clients to orchestrate project management procedures for a host of in-depth and complex programs. She also led consulting and CLM implementations for global clients across various industries ranging from FMCGs to Financial Institutions, guiding their legal departments through AI-based review and legal tech consulting.
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